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Wanaka Storage Solutions

FAQ’s

How do I update my account details?
You can contact us via email or phone during our office hours. 8.30am to 5pm Monday to Friday.
What am I allowed to store?
You can store anything that is not explosive, flammable, illegal, perishable or environmentally harmful. We are always here to help so don’t hesitate to ask if you’re not sure.
Can I store fresh food or other perishables?
Unfortunately, ALL food stuffs can’t be stored in your unit.
What kind of security measures are in place?
Wanaka Storage Solutions is equipped with surveillance equipment including perimeter fencing, security lighting, controlled entries and CCTV cameras to ensure your things are safe and secure.
Is my stuff insured?
No. You will have to contact your insurer to arrange.
When do I have to pay?
Generally you pay every month on the anniversary date you put your things into storage.
How often can I access my things?
You can access your things as often as you like 24-7 including public holidays.
How do I cancel my booking?
Call or email us at the office to cancel your booking.
What happens if I move out early?
We generally need 14 days’ notice to vacate the space, but we understand that circumstances can change quickly. Give us a call as early as possible and we can help you manage the rest.
Do I need to sign a contract to rent a unit?
We do have an agreement that is in line with Self Storage Association of Australasia requirements. We can provide this upon request.